With that said, there are a few things you can do to make your encounter with Amazon’s customer service department run as smoothly as possible, should you ever find yourself needing to contact them.
If you want a more efficient way to solve your problem, use Amazon’s guided contact process. Scroll to the bottom of the screen and click Help in the right-hand menu. The next screen lets you specify information that will give the customer service team a quick overview of your problem so that they can help you solve it faster. Click the buttons here to explain the type of product or service that you need help with: an order, one of Amazon’s unique products, downloadable digital content, or something else.
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The seller may be able to explain the problem, or at least give you information that you can provide to a customer service representative to help them help you fix your problem.
And that’s how you contact Amazon customer service.